Refund & cancellation policy

Cancelling a monthly gift

You can stop or change a monthly gift yourself at any time from your billing page. Cancelling stops all future charges immediately; the gift already collected for the current month is not reversed unless you ask us to refund it.

Requesting a refund

Email inquiry@madridfoundationinc.org or call (770) 852-5355 with the reference on your receipt. We refund in full, without argument, in any of these cases:

• a duplicate or accidental gift
• the wrong amount was entered
• an unauthorised charge on your card
• a change of mind within 14 days of the gift

Outside those cases we still review every request individually. Gifts already spent on a specific programme may be declined, and we will tell you why in writing.

Who approves a refund

No money leaves the foundation on one person's word. Every refund, adjustment and payout is raised as a request and must be approved by our Finance Director, Dahlia A. Harrison, through a single-use approval link sent to the finance inbox. The request, the decision, the amount and the exact time are all recorded in an audit trail we cannot edit.

How long it takes

We acknowledge every request within 2 working days and issue approved refunds within 5 working days. Your bank or card issuer then typically takes a further 5 to 10 working days to show the money back on your statement. Refunds always return to the same card or account that made the payment — never anywhere else.

Tickets and sponsorships

Event tickets are refundable up to 7 days before the event date, and always refunded in full if we cancel or reschedule. Sponsorships are refundable before the sponsored activity has been committed; once it has, we will offer to move your sponsorship to another activity instead.

Complaints

If you are unhappy with how we handled a payment or a programme, write to inquiry@madridfoundationinc.org or to MADRID FOUNDATION INC, 1751 McCalla Rd SE, Conyers, GA 30013, USA, marked for the attention of the Chief Executive Officer. We reply to every complaint in writing within 10 working days.